Privacy
Privacy Policy.
This policy explains how Prelude may collect, use, protect, and share information when people use the website or app.
Information we collect
Prelude may collect account details, profile information, preferences, photos, verification information, messages, voice notes, device data, app activity, and support requests.
How we use information
We use information to provide the service, personalize matching, support safety features, maintain accounts, respond to support requests, improve product quality, and meet legal obligations.
AI profile and matching data
Prelude may use profile answers, preferences, communication signals, and user-approved context to power AI-assisted matching, prompts, compatibility insights, and introductions.
Photos and verification data
Photos and verification-related information may be used to create profiles, support trust and safety, reduce impersonation, and help confirm that an account appears authentic.
Messages and voice notes
Messages, voice notes, and related metadata may be processed to deliver conversations, support safety tools, investigate reports, and operate AI-assisted features where applicable.
Location and discovery preferences
Location or discovery settings may be used to show relevant people, distance ranges, availability, and app experiences. Users can adjust supported preferences in the app.
Payments, cookies, and analytics
Payment information may be handled by app stores or payment processors. The website and app may use cookies, analytics, logs, and similar tools to measure performance and improve reliability.
How we share information
Prelude may share information with service providers, infrastructure partners, payment processors, analytics tools, safety vendors, or legal authorities when required. We do not sell personal information as a dating profile product.
Retention and your rights
We keep information for as long as needed to provide Prelude, meet legal requirements, resolve disputes, prevent abuse, and maintain security. Depending on location, users may have rights to access, correct, delete, or export certain data.
Account deletion and contact
For privacy questions or deletion requests, contact info@joinprelude.app. Include the email connected to your Prelude account so the team can locate the correct record.